product • design • leadership
A seasoned entrepreneurial and strategic design leader, building meaningful teams and businesses, questioning the world to create exceptional experiences for users.
B2C • STEER QUALITY EXECUTION • HEAD OF DESIGN • UNIFYCX • 2024
Creating a differentiated AI experience with Natural Language Interaction
DESIGN LEADERSHIP & TEAM MANAGEMENT • HEAD OF DESIGN • UNIFYCX • 2024
Evolving Design into a Strategic Function for User-Centric Solutions
B2B AI FOR CX: ESTABLISHING NORTH STAR VISION • HEAD OF DESIGN • UNIFYCX • 2023
Crafting the Vision to Guide a 20-Year CX Enterprise Transformation with AI + Design
B2B: DESIGN LEADERSHIP TO DRIVE CHANGE • SENIOR MANAGER • WAYFAIR • 2022
Scaling Global Supplier Growth at Wayfair
B2B2C: ACCELERATE TIME TO MARKET • LEAD DESIGNER • TOAST • 2019
Shaping the Future of Guest Engagement Through Strategic Design
B2C: REACH NEW AUDIENCE • DIRECTOR OF DESIGN • ENERGYSAGE • 2017
Envision a new experience for EnergySage Marketplace
Case Study Coming Soon